Active Listening
Course details
Year of entry
2025
Duration
4 weeks
Institution Code
G53
Location
Wrexham
Why choose this course?
The course represents an opportunity to take a key element from the counselling skill set and offer this to participants who could utilise it in their own working environment. It gives participants a chance to focus on developing their listening skills in their environment with service users and colleagues.
Participants will:
- Work collaboratively with other attendees
- Be given the opportunity to develop and gain feedback on their active listening skills
- Develop an understanding of the differences between hearing and listening and how this can be useful in a professional environment.
Key course features
- Combination of tutor and student led learning
- Incorporates “proven to work” frameworks to develop listening skills such as SOLER
- Considers environmental barriers to being an effective listener
- Beneficial to those considering studying: counselling, psychology, nursing, health and wellbeing and social work.
What you will study
Week 1:
- Introduction to the course and one another
- The values & qualities of active listening
- Historical and contemporary impacts on how we listen.
- Listening styles
Week 2:
- Considering SOLER
- Communicating understanding as a listener
- Looking at the difference between empathy and sympathy
Week 3:
- Barriers to listening
- Listening to respond v listening to understand
- Internal processes as a non-engaged listener
Week 4:
- Challenges
- Technology
- Self-care as a listener
- Endings
Teaching & Assessment
The course will be delivered over four half days for a total of 12 hours of classroom time via seminar/lecture, role play and working in triads.
There is an expectation that learners will engage in 188 independent learning hours making a total of 200 learning hours for the course.
Fees & funding
To find out the most up to date fees for this course please contact shortcourses@wrexham.ac.uk.
If you are a staff or student at Wrexham University current or living in Wales, you may be eligible for a fee reduction or waiver on eligible courses.
Please contact shortcourses@wrexham.ac.uk for further details.
Course Dates
If you would like to find out more about future dates for this course, register your interest.
