Course details

Year of entry

2024, 2025


4 weeks

Institution Code




Why choose? this course?

The course represents an opportunity to take a key element from the counselling skill set and offer this to participants who could utilise it in their own working environment. It gives participants a chance to focus on developing their listening skills in their environment with service users and colleagues.

Participants will:

  • Work collaboratively with other attendees
  • Be given the opportunity to develop and gain feedback on their active listening skills
  • Develop an understanding of the differences between hearing and listening and how this can be useful in a professional environment.

Key course features

  • Combination of tutor and student led learning
  • Incorporates “proven to work” frameworks to develop listening skills such as SOLER
  • Considers environmental barriers to being an effective listener
  • Beneficial to those considering studying: counselling, psychology, nursing, health and wellbeing and social work.

What you will study

Week 1:

  • Introduction to the course and one another
  • The values & qualities of active listening
  • Historical and contemporary impacts on how we listen.
  • Listening styles


Week 2:

  • Considering SOLER
  • Communicating understanding as a listener
  • Looking at the difference between empathy and sympathy


Week 3:

  • Barriers to listening
  • Listening to respond v listening to understand
  • Internal processes as a non-engaged listener


Week 4:

  • Challenges
  • Technology
  • Self-care as a listener
  • Endings

Teaching & Assessment

The course will be delivered over four half days for a total of 12 hours of classroom time via seminar/lecture, role play and working in triads.

There is an expectation that learners will engage in 188 independent learning hours making a total of 200 learning hours for the course.

Fees & funding