Enrolment FAQs

You can enrol/re-enrol only if you receive an email inviting you to do so. Once you have completed the online enrolment process you will receive an email confirming this.

• Questions about enrolling online
• Questions about student loans
• Questions about Moodle and VLE
• Questions about letters and other help

Questions about enrolling online

1. Do I have to enrol and what happens if I don’t?

You do have to enrol. Enrolment formally records that you have started your course and registers you for a range of services, including enabling access to your student loan/grants. If you do not enrol, then you cannot undertake your course and will not have access to University services. You will be invited to enrol online. Once you have had your invitation you will be able to login and complete online enrolment. Please see: https://wrexham.ac.uk/welcome-week/enrolment/ for more information.

2. Why do I have to provide proof of identification?

Enrolling online provides much of the information that the University needs to record about our students. In order to collect your student card you will need to provide Photo ID to ensure that the University is meeting it’s requirements of identification.

3. I have forgotten my password, what do I do?

If you have forgotten your password, follow the instructions at http://wxm.ac.uk/enrol.

4. I’m locked out of enrolment, who do I contact?

Make sure you have a valid password for logging-in. Try resetting your password using http://wxm.ac.uk/enrol.  

For any IT account and login problems please go to the Student Portal, https://myuni.glyndwr.ac.uk, and select Login Support.  You can contact the INFORM service desk on 01978 293 241, please note the phone line is monitored during UK office hours.  

5. How do I get to my student record page?

To log in and complete your enrolment use this link evision.glyndwr.ac.uk. You will be asked to log-in with your username and password. If you are a new student then you will receive a username and a link to generate a password in an email sent to you when you are invited to enrol.

6. What if the modules showing on my enrolment aren’t right?

Make sure that you complete online enrolment even if you can’t choose all of the modules for your course of study. It’s better to complete enrolment and raise any problems with module choices afterwards than to not enrol at all. You can contact studentadministration@wrexham.ac.uk if you are unsure of your module selection choices.

7. What if I log out of re-enrolment part way through or I lose my connection?

You should be able to log back in- the system attempts to resume from where you left off.

8. Why aren’t some changes to my record made immediately?

There are some changes we would like to verify with you before applying to them your record, such as e.g. a change of name. Certain changes will be made immediately.

9. Why am I giving consent for my personal data to be given to 3rd parties?

In order for the University to provide you with an educational service, we will need to share your information with other people. Who we share it with is fully outlined in the Student Privacy Notice (https://wrexham.ac.uk/information-governance/policies-and-statements/and tables; 3rd parties such as the Students’ Union, statutory bodies, MEDR, the local authority for council tax exemption and the electoral register. We do not share any of your special category sensitive information without your explicit consent.

10. Why have I not received an enrolment invitation email as a returning student? 

If you are awaiting re-assessment after the summer, this email request will follow your assessment board decision. 

11.  I’ve not received an enrolment email invitation yet.

Enrolment invitation emails are sent in batches and will be sent in advance of the academic year.

12. What are the tuition fee liability points?

You can find the liability points within the Student Tuition Fee Regulations on the Fees and Funding page on the University website: https://wrexham.ac.uk/fees-and-funding/

Questions about student loans

Student Loan Payments – Important Information

It can take up to 5 working days (full-time students) and 14 days (part-time students) before Student Finance pays your student loan after the University confirms your enrolment, regardless of the date printed on your loan assessment letter (This date is a fixed start of term date). The most common reason for loans not being paid on time is failure to return a signed “Declaration Form” to Student Finance. Also, please ensure that Student Finance has your correct bank details. If you are a part-time student, you must make sure that the correct amount of credits you study is registered on your application- any incorrect/missing information could delay the payment of your loan. 

13. New Students

Your student loan will be paid when your Student Finance application has been fully completed, when you have returned your Declaration Form to Student Finance and when you have completed enrolment at the University. The University cannot confirm your attendance before enrolment is complete. The University will inform Student Finance automatically when you have enrolled at the Enrolment event, usually on the same day. For new part-time students, you need to ensure that the correct amount of credits is registered on your application. If not, this may delay your payment.

14. Returning Students

Your student loan will be paid when your student loan application for the year has been fully completed and then processed by Student Finance, when you have returned your Declaration Form to Student Finance, and when you have completed re-enrolment online. Loans are not paid before the first day of term. Most returning students will be asked to re-enrol online. The University will inform Student Finance automatically that you have re-enrolled.

15. When will my student loan be paid?

Your student loan will be paid up to 5 working days (for full-time students) and 14 days (for part-time students) after you have formally enrolled, and after the first date of term.  Payment will only be made if you have fully completed your Student Finance application and signed/returned your declaration to Student Finance. Please allow time for these documents to be processed by Student Finance.  Please note, you may experience delays if your application is not correct – ie course, fee and year of study. Part-time students need to ensure that the correct amount of credits they are studying are record, otherwise Student Finance payment may be delayed. 

16. I have checked my Student Finance letter and the details are not correct, what do I do?

Please contact Student Finance Wales or Student Finance England (as appropriate) immediately in order to ensure your application is complete and accurate ready for the start of term.

17. The date on my Student Finance letter states payment date, will I get my money on this date?

This date is a standard date used by Student Finance Wales and England as the start date of term – this will not be the guaranteed payment date. You will only receive payment on completion of online enrolment.

18. Does the University need to scan my letter from Student Finance?

No. Even though your letter says the University may need to see or scan your payment schedule, this is only necessary if we ask to see it. Wrexham University receives your funding information directly from the Student Loans Company (SLC) without seeing the letter.

19. I have spoken to Student Finance and they say the University has not confirmed my registration?

Firstly, ensure that you have fully enrolled and completed and returned your signed declaration. If you have done this, then please email the following address srs_slc_queries@wrexham.ac.uk. Please include your Student Support Number from Student Finance (this number starts with SFWU or SFDU) and your Wrexham University student number.

20. I’m completing a paper based application form with Student Finance do I need to complete the student signature form?

If you have completed a paper application for your Student Finance please ensure the student declaration part of the form has been signed and dated on the student signature form. Student finance state that your application cannot be processed until they have received this.

For further information please refer to the Student Finance website.  

If you have a question about enrolment which isn't answered in this section, please contact studentadministration@wrexham.ac.uk. For questions about the payment of student loans, please contact srs_slc_queries@wrexham.ac.uk.

Questions about Moodle

21. What is a VLE?

VLE stands for Virtual Learning Environment and it is a platform used by the University to make learning resources and content available to you. The University’s platform is Moodle and you will be need to log into Moodle to view your course materials and submit assessments. 

22. What is Moodle?

Moodle is the Virtual Learning Environment (VLE) used by the University to give you access to learning resources and course content. You will be need to log into Moodle to view your course materials and submit assessments. 

23. How do I access Moodle?

You log into Moodle by going to the University website and clicking on MyUni Portal on the top right of the screen. Click on the large blue box to log in and you will be prompted to enter your username and password. When you have done this, you will see a box called VLE (Moodle)- click here to access Moodle. 

24. How long before the course starts will I be able to access Moodle?

As soon as you have completed your student profile and created a password, you can log into Moodle. Please log in as soon as you can after completing your student profile to ensure that your access to Moodle is set up and correct prior to the course start date.

25. I have logged onto Moodle but why can’t I see my course listed?

When you first log into Moodle, it will take 24 hours for your course to appear due to the servers being updated overnight. So if you can't see your course listed at first don't worry, the information may not have been uploaded onto the systems yet. 

26. I have logged onto Moodle and the wrong module is listed, what do I do?

You need to contact studentadministration@wrexham.ac.uk who will be able to assist you in updating your record with the correct modules.

27. Who do I contact if I am having trouble logging into Moodle?

For any IT account and login problems please go to the Student Portal, https://myuni.glyndwr.ac.uk, and select Login Support.  You can contact the INFORM service desk on 01978 293 241, please note the phoneline is monitored during UK office hours.

Questions about letters and other help

28. Have you been asked to provide a DBS and/or an Occupational Health check?  

You will have been informed in your offer letter if your programme requires you to provide a satisfactory DBS (Disclosure and Barring Service) clearance and / or Occupational Health clearance.  If this applies to you, once you have firmly accepted your offer, you will receive emails to start the clearance checks from dbs@wrexham.ac.uk and from Heales Medical. Please ensure that you have accessed the links provided in these emails and complete the processes in order for the relevant clearance information to be recorded against your student record. If you’ve not received these emails (please check your junk/spam folder first), please email admissions@wrexham.ac.uk. 

29. How do I obtain a letter for opening a bank account or getting a student gym membership?

You can print off your own 'confirmation of studies' letter by logging into your student record. A simple guide for printing these off can also be found here: students.glyndwr.ac.uk/home-2/student-administration/forms.

30. How do I obtain a Council Tax Exemption Letter?

If you reside in the Wrexham County Borough area, then you do not need to obtain a letter as we will confirm your student attendance, providing you consent to us sharing this information. You can do this when you enrol/re-enrol, or at any other time by logging into your student record online and updating your consent preferences. If you reside outside of the Wrexham County Borough area, then you can print off your own Council Tax letter by logging into your student record. A simple guide for printing these can also be found here: students.glyndwr.ac.uk/home-2/student-administration/forms.

If you have a question about enrolment which isn't answered in this section, you can contact on studentadministration@wrexham.ac.uk. For questions about the payment of student loans, you can email srs_slc_queries@wrexham.ac.uk.